iTourer
iTourer
FAQ - Payment
What payment methods do we offer?
You may pay by cash or credit card, online or offline.

If you pay online, we provide a full secure payment process. In our online processing we accept MasterCard and Visa.

If you pay offline, you may choose to pay to our delivery courier by cash or by debit/credit card. For instance, you may use this option if you hold UnionPay card.
Who does perform payment processing?
The payment process is done by PayKeeper (paykeeper.ru),the largest Russian online payment service provider.
When am I debited?
The debit of your account happens a few days after the online or offline payment.
Is there a deposit?
Yes, we do have a deposit, as the hotspot and SIM card are expensive.
If you pay online, After the booking process, you will be charged the amount of your rental (daily price x duration), and you will authorize a 3000 р. (40€) deposit. The deposit will be debited, only if we do not receive the hotspot in stipulated period of time.
If you pay offline by either cash or credit card, then you should pay the total deposit amount of 3000 р. (40€) when you are receiving your iTourer. When you return the hotspot, we will pay the deposit amount back to you.
Modification of your rental information
Up to 7 working days before your rental starts, you can modify the following parameters of your command:

  • Delivery address
  • Contact phone number
  • Number of days (extend are possible at anytime)
Any modification of the order is free of charge.

For any change, please contact us at support@itourer.ru
How can I cancel my order of hotspot?
You should just email us at order@itourer.ru in order to inform that you are going to cancel your order

If you cancel your reservation until 7 working days before the commencement of your reservation, we will refund you 100% of price paid.
If you cancel your reservation after 7 working days before the commencement of your reservation, we will refund you 50% of price paid, the other half will be credited on your Travel Wifi account.

If you cancel your reservation during the rental period, you will be charged 30% of the rest of the rental period.